FAQ — Bali Luxury Suites Troncones | Reservations & Amenities

Question 1

How do I make a reservation?

Accepted Answer

You can book directly through our website on the Booking page, or contact us via WhatsApp. Please feel free to ask questions through the contact link. We recommend booking at least 1 month in advance, especially during high season (December–April).

Question 2

What is the minimum stay?

Accepted Answer

We require a minimum stay of 2 nights for all suites and villas. During peak holiday periods (Christmas, New Year, Semana Santa), a minimum of 5 nights may apply.

Question 3

Can I modify or cancel my reservation?

Accepted Answer

Reservations may be modified or cancelled up to 30 days before check-in for a full refund. Cancellations within 30 days of arrival are non-refundable. Please contact us directly for special circumstances.

Question 4

Is a deposit required to confirm my booking?

Accepted Answer

No deposit is required. Full payment in advance is required for your reservation.

Question 5

Do you offer long-term stay discounts?

Accepted Answer

Yes, we offer discounted rates for stays of 7 nights or more. Contact us via WhatsApp or the inquiry form on our Contact page for a custom quote.

Question 6

If the booking dates are blocked does it mean there are no rooms?

Accepted Answer

The booking dates that appear on the web site are only linked to 1 appartment unit rental & only reflect 1 appartment occupancy. Please contact us to review if we have more studios or apartments available. Normally we do & only show one unit availability on our web site.

Question 7

What are the check-in and check-out times?

Accepted Answer

Check-in is from 3:00 PM and check-out is by 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability.

Question 8

Is there a self-check-in option?

Accepted Answer

Yes, we offer self-check-in with a lock key code. Full instructions are sent to you 24 hours before your arrival. Our team is also available by WhatsApp if you need any assistance.

Question 9

Is this a hotel or apartments?

Accepted Answer

These are privately owned apartments & not a hotel.

Question 10

What is included in the nightly rate?

Accepted Answer

All rates include access to the shared pool area, Wi-Fi, air conditioning, and fresh linens and towels. The Villas & Studios include a fully equipped private kitchen.

Question 11

Is there a private pool?

Accepted Answer

The studios & villas have a shared pool with swim up access to the terrace. We also have a private beach area to enjoy the pacific view.

Question 12

Is the property air-conditioned?

Accepted Answer

Yes, all suites and villas are fully air-conditioned. Ceiling fans are also provided for natural ventilation.

Question 13

Is Wi-Fi available?

Accepted Answer

Yes, complimentary Wi-Fi is available in the appartments.

Question 14

Are the suites pet-friendly?

Accepted Answer

We love animals, but unfortunately we do not allow pets on the property at this time to ensure a comfortable experience for all guests.

Question 15

Do you have a safety box?

Accepted Answer

No we do not have. Troncones is safe. We recommend just to lock your room.

Question 16

Where is Troncones located?

Accepted Answer

Troncones is a small, tranquil beach village on the Pacific coast of Guerrero, Mexico, approximately 30 km north of Zihuatanejo. It is known for its unspoiled beaches, world-class surf, and laid-back atmosphere.

Question 17

What is the nearest airport?

Accepted Answer

The nearest airport is Ixtapa-Zihuatanejo International Airport (ZIH), approximately 45 minutes from the property. We can arrange private airport transfers upon request — please contact us in advance.

Question 18

Do you offer airport transfers?

Accepted Answer

No we do not offer airport transfers. Transfers from airport should be booked at the airport. Transfers from Troncones should be booked at the Troncones taxi station.

Question 19

Is it safe to travel to Troncones?

Accepted Answer

Troncones is a peaceful, welcoming community with a strong local presence. It is considered one of the safer destinations on the Guerrero coast. We recommend standard travel precautions and are happy to share local tips to help you feel at ease.

Question 20

What currencies and payment methods do you accept?

Accepted Answer

We accept payment in Mexican Pesos (MXN). Online bookings are processed securely via Stripe and accept all major credit and debit cards.

Question 21

Are taxes included in the listed rates?

Accepted Answer

All taxes are included.

Question 22

Is there a security deposit?

Accepted Answer

No there is no security deposit requested.

Frequently Asked Questions

Reservations & Booking

Check-in & Check-out

Suites & Amenities

Location & Getting Here

Payments & Pricing

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